:root{--ps-bg:#071023;--ps-card:rgba(17,30,54,.86);--ps-card2:rgba(26,42,72,.78);--ps-line:rgba(119,166,255,.18);--ps-text:#f3f7ff;--ps-muted:#9db7e7;--ps-blue:#3d8bff;--ps-cyan:#45d4ff;--ps-good:#5ee3a2;--ps-danger:#ff6d8c}
*{box-sizing:border-box}.chat-page-body{margin:0;min-height:100vh;background:radial-gradient(circle at 20% 0%,rgba(61,139,255,.24),transparent 34%),linear-gradient(135deg,#071023,#040813 68%,#10224a);color:var(--ps-text);font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}.ps-chat-app{height:100vh;display:grid;grid-template-columns:360px minmax(0,1fr);padding:18px;gap:18px}.ps-chat-sidebar,.ps-chat-main{border:1px solid var(--ps-line);background:linear-gradient(180deg,rgba(15,28,54,.92),rgba(7,14,31,.92));box-shadow:0 26px 80px rgba(0,0,0,.34);backdrop-filter:blur(18px);border-radius:28px;overflow:hidden}.ps-chat-sidebar{padding:18px;display:flex;flex-direction:column;gap:18px}.ps-chat-brand{display:flex;gap:12px;align-items:center;color:inherit;text-decoration:none}.ps-chat-logo{width:48px;height:48px;border-radius:16px;display:grid;place-items:center;background:linear-gradient(145deg,#2669ff,#59b8ff);font-weight:900;box-shadow:0 12px 30px rgba(61,139,255,.32)}.ps-chat-brand small,.ps-chat-item small{display:block;color:var(--ps-muted);font-size:12px;margin-top:3px}.ps-chat-profile{padding:14px;border-radius:18px;background:rgba(255,255,255,.055);color:var(--ps-muted);font-size:14px}.ps-chat-list{display:grid;gap:10px}.ps-chat-item{width:100%;border:1px solid transparent;background:rgba(255,255,255,.045);color:var(--ps-text);border-radius:22px;padding:14px;display:flex;gap:13px;align-items:center;text-align:left;cursor:pointer;transition:.18s}.ps-chat-item:hover,.ps-chat-item.active{background:linear-gradient(135deg,rgba(61,139,255,.22),rgba(69,212,255,.09));border-color:rgba(119,166,255,.34);transform:translateY(-1px)}.ps-avatar{width:52px;height:52px;border-radius:20px;display:grid;place-items:center;flex:0 0 auto;font-size:24px}.ps-avatar-victoria{background:radial-gradient(circle at 50% 34%,#f8fbff 0 17%,transparent 18%),linear-gradient(145deg,#7a5cff,#33b8ff);position:relative}.ps-avatar-victoria:before{content:"";position:absolute;top:12px;width:28px;height:16px;border:3px solid rgba(255,255,255,.82);border-bottom:0;border-radius:18px 18px 0 0}.ps-avatar-victoria:after{content:"";position:absolute;right:9px;bottom:10px;width:13px;height:13px;border-radius:50%;background:#5ee3a2}.ps-avatar-face{font-size:15px;margin-top:12px;color:#10224a}.ps-avatar-community{background:linear-gradient(145deg,#21a9ff,#58e0ff)}.ps-avatar-tickets{background:linear-gradient(145deg,#735cff,#3d8bff)}.ps-chat-back{margin-top:auto;color:#bcd0ff;text-decoration:none;padding:12px 14px;border-radius:16px;background:rgba(255,255,255,.05)}.ps-chat-main{display:grid;grid-template-rows:auto minmax(0,1fr)}.ps-chat-header{padding:18px 22px;border-bottom:1px solid var(--ps-line);display:flex;align-items:center;gap:14px}.ps-chat-menu{display:none}.ps-chat-header-avatar .ps-avatar{width:48px;height:48px}.ps-chat-header h1{margin:0;font-size:22px}.ps-chat-header p{margin:4px 0 0;color:var(--ps-muted)}.ps-panel{display:none;min-height:0;overflow:hidden}.ps-panel.active{display:grid;grid-template-rows:minmax(0,1fr) auto auto;height:100%}.ps-thread{padding:22px;overflow:auto;display:flex;flex-direction:column;gap:12px}.ps-msg{max-width:min(680px,82%);padding:13px 15px;border-radius:20px;background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.06);line-height:1.45;white-space:pre-wrap}.ps-msg.me{align-self:flex-end;background:linear-gradient(135deg,#2876ff,#33b8ff);color:#fff}.ps-msg.bot{background:linear-gradient(135deg,rgba(122,92,255,.22),rgba(51,184,255,.12))}.ps-msg.system{align-self:center;text-align:center;color:#c7d8ff;background:rgba(255,255,255,.05)}.ps-msg small{display:block;color:rgba(226,236,255,.72);font-size:12px;margin-bottom:5px}.ps-quick-actions,.ps-feedback{display:flex;gap:10px;flex-wrap:wrap;padding:0 22px 14px}.ps-quick-actions button,.ps-feedback button{border:1px solid var(--ps-line);background:rgba(255,255,255,.06);color:#eaf2ff;border-radius:999px;padding:10px 13px;cursor:pointer}.ps-feedback{align-items:center;color:#cbdcff}.ps-feedback button:first-of-type{background:rgba(94,227,162,.16);border-color:rgba(94,227,162,.35)}.ps-feedback button:last-of-type{background:rgba(255,109,140,.13);border-color:rgba(255,109,140,.32)}.hidden{display:none!important}.ps-compose{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;padding:14px 22px 22px;border-top:1px solid var(--ps-line)}.ps-compose textarea{resize:none;min-height:48px;max-height:120px;border:1px solid var(--ps-line);border-radius:18px;background:rgba(255,255,255,.07);color:var(--ps-text);padding:14px 16px;font:inherit;outline:none}.ps-compose button{border:0;border-radius:18px;background:linear-gradient(135deg,#2f78ff,#55c8ff);color:white;font-weight:800;padding:0 18px;cursor:pointer}.ps-ticket-layout{min-height:0;display:grid;grid-template-columns:320px minmax(0,1fr);height:100%}.ps-ticket-list{border-right:1px solid var(--ps-line);padding:16px;overflow:auto;display:flex;flex-direction:column;gap:10px}.ps-ticket-card{border:1px solid var(--ps-line);background:rgba(255,255,255,.05);color:inherit;border-radius:18px;padding:13px;text-align:left;cursor:pointer}.ps-ticket-card.active{border-color:rgba(61,139,255,.75);background:rgba(61,139,255,.16)}.ps-ticket-card b{display:block}.ps-ticket-card small{color:var(--ps-muted)}.ps-ticket-chat{min-height:0;display:grid;grid-template-rows:minmax(0,1fr) auto}.ps-empty{margin:auto;color:var(--ps-muted);text-align:center}.ps-auth{margin:auto;max-width:460px;padding:26px;border:1px solid var(--ps-line);border-radius:26px;background:var(--ps-card);text-align:center}.ps-auth a{display:inline-flex;margin-top:14px;padding:12px 16px;border-radius:16px;background:var(--ps-blue);color:#fff;text-decoration:none;font-weight:800}@media(max-width:860px){.ps-chat-app{grid-template-columns:1fr;padding:0;height:100svh}.ps-chat-sidebar{position:fixed;z-index:10;inset:0 18% 0 0;border-radius:0;transform:translateX(-105%);transition:.22s}.ps-chat-sidebar.open{transform:translateX(0)}.ps-chat-main{border-radius:0;border:0}.ps-chat-menu{display:grid;place-items:center;width:42px;height:42px;border:1px solid var(--ps-line);background:rgba(255,255,255,.06);color:#fff;border-radius:14px}.ps-chat-header{padding:14px}.ps-chat-header h1{font-size:18px}.ps-chat-header p{font-size:12px}.ps-thread{padding:14px}.ps-msg{max-width:92%}.ps-compose{padding:10px 14px 14px}.ps-compose{grid-template-columns:1fr}.ps-compose button{height:46px}.ps-ticket-layout{grid-template-columns:1fr}.ps-ticket-list{max-height:210px;border-right:0;border-bottom:1px solid var(--ps-line)}.ps-quick-actions,.ps-feedback{padding-left:14px;padding-right:14px}}

/* Realtime/closed ticket additions */
.ps-typing{display:flex;gap:6px;align-items:center;width:max-content;min-width:72px}.ps-typing span{width:8px;height:8px;border-radius:50%;background:#bcd0ff;display:block;animation:psTyping 1.05s infinite ease-in-out}.ps-typing span:nth-child(2){animation-delay:.14s}.ps-typing span:nth-child(3){animation-delay:.28s}@keyframes psTyping{0%,80%,100%{transform:translateY(0);opacity:.35}40%{transform:translateY(-5px);opacity:1}}.ps-compose textarea:disabled{opacity:.62;cursor:not-allowed}.ps-compose button:disabled{opacity:.45;cursor:not-allowed;filter:grayscale(.2)}.ps-ticket-card.closed{opacity:.72}
.ps-community-msg{position:relative}.ps-message-actions{display:none;gap:6px;flex-wrap:wrap;margin-top:10px}.ps-community-msg:hover .ps-message-actions{display:flex}.ps-message-actions button,.ps-react-count{border:1px solid rgba(119,166,255,.18);background:rgba(255,255,255,.07);color:#eaf2ff;border-radius:999px;padding:5px 8px;cursor:pointer;font-size:12px}.ps-reactions{display:flex;gap:6px;flex-wrap:wrap;margin-top:9px}.ps-react-count.active{background:rgba(61,139,255,.35);border-color:rgba(61,139,255,.65)}.ps-reply-preview{border-left:3px solid var(--ps-cyan);background:rgba(69,212,255,.09);border-radius:12px;padding:8px 10px;margin-bottom:8px;color:#cfe3ff}.ps-reply-box{margin:0 22px 10px;padding:10px 12px;border:1px solid var(--ps-line);border-radius:14px;background:rgba(69,212,255,.09);display:flex;align-items:center;justify-content:space-between;gap:10px;color:#dce9ff}.ps-reply-box button{border:0;background:rgba(255,255,255,.14);color:white;border-radius:10px;width:28px;height:28px;cursor:pointer}.ps-rating-box{border-top:1px solid var(--ps-line);padding:12px 22px;background:rgba(255,255,255,.025)}.ps-rating-title{font-weight:800;margin-bottom:8px}.ps-stars{display:flex;gap:8px;margin-bottom:8px}.ps-stars button{border:1px solid var(--ps-line);background:rgba(255,255,255,.07);border-radius:14px;padding:9px 10px;cursor:pointer}.ps-rating-box textarea{width:100%;min-height:54px;border:1px solid var(--ps-line);border-radius:14px;background:rgba(255,255,255,.07);color:var(--ps-text);padding:10px;resize:vertical}.ps-rating-done{color:#cfe3ff;font-weight:800}
@media(max-width:860px){.ps-message-actions{display:flex}.ps-reply-box{margin:0 14px 8px}.ps-rating-box{padding:10px 14px}}

/* UX fix: actions appear only after tapping/clicking a message */
.ps-community-msg .ps-message-actions{
  display:none;
  opacity:0;
  transform:translateY(-4px);
  transition:opacity .16s ease, transform .16s ease;
}
.ps-community-msg.selected .ps-message-actions{
  display:flex;
  opacity:1;
  transform:translateY(0);
}
.ps-community-msg .ps-message-text{margin-top:8px;}
#chatProfile small{display:none!important;}
#chatProfile{gap:0!important;}
@media (hover:hover){
  .ps-community-msg:hover .ps-message-actions{display:flex;opacity:1;transform:translateY(0);}
}
@media (max-width: 720px){
  .ps-community-msg .ps-message-actions{display:none!important;}
  .ps-community-msg.selected .ps-message-actions{display:flex!important;}
  .ps-message-actions{gap:8px; overflow-x:auto; padding:8px 0 2px; flex-wrap:nowrap!important;}
  .ps-message-actions button{flex:0 0 auto;}
}

/* Comfort fixes: chat should not jump while reading; actions are tap/click menu */
.ps-thread{scroll-behavior:smooth;overscroll-behavior:contain;}
.ps-community-msg.selected{outline:1px solid rgba(69,212,255,.38);box-shadow:0 18px 46px rgba(32,147,255,.16);}
.ps-message-actions{background:rgba(12,24,48,.72);border:1px solid rgba(119,166,255,.16);border-radius:18px;padding:8px;margin-top:12px;}
.ps-message-actions button[data-report]{background:rgba(255,109,140,.16);border-color:rgba(255,109,140,.34)}
.ps-compose textarea:disabled{color:#ffb8c6!important;background:rgba(255,109,140,.08)!important;border-color:rgba(255,109,140,.24)!important;}
@media(max-width:720px){
  .ps-chat-app{height:100dvh;}
  .ps-panel.active{height:calc(100dvh - 82px);}
  .ps-thread{padding-bottom:18px;}
  .ps-community-msg{max-width:94%;}
  .ps-message-actions{max-width:100%;}
}